Frequently Asked Questions
Everything you need to know about Pure Sea Moss — from product care to shipping and usage.
Sea Moss FAQs
What is sea moss?
Sea moss is a mineral-rich seaweed harvested in St Lucia and other locations around the world. It’s naturally high in iodine, potassium, magnesium and other trace minerals.
What are the key nutrients in sea moss?
Sea moss provides iodine, potassium, magnesium, calcium and iron, plus small amounts of vitamins. It’s commonly used to support general wellness and as a thickener in foods.
How do I use sea moss gel?
Add 1–2 tablespoons to smoothies, porridge, tea, or recipes. You can also use it topically in DIY masks. Start small and increase as preferred.
How long does sea moss gel last?
Keep refrigerated at all times, including before opening, and use within 21 days of delivery. For longer storage, freeze portions for up to 6 months.
Can I freeze and thaw sea moss gel?
Yes. Freeze in small portions. Thaw overnight in the fridge. Do not refreeze once thawed and always keep refrigerated after thawing.
Is sea moss suitable for vegans and vegetarians?
Yes — our sea moss gels and capsules are completely plant-based.
How much should I take per day?
A typical serving is 1–2 tbsp gel daily or as directed on our capsules. Start small and adjust to your needs.
Is sea moss safe during pregnancy or breastfeeding?
Please consult your healthcare provider before using sea moss if you are pregnant, breastfeeding, have thyroid conditions, or take medications.
Where do you source your sea moss?
We source from sustainable growers in St Lucia. Every batch is prepared fresh in the UK.
Does the gel separate or vary in texture?
Slight separation is normal — just stir before use. Texture may vary slightly because this is a natural product.
Customer FAQs
What shipping method do you use?
We ship with Royal Mail Tracked 24. Most parcels arrive next working day, but this isn’t guaranteed by Royal Mail. 98% of our orders arrive the next working day after dispatch.
Do you offer international shipping?
We ship within the United Kingdom only. We do not offer international shipping for any products.
When will my order be dispatched?
Orders placed before 11am are dispatched the following working day, subject to the dispatch days below. Sea moss gels are dispatched Monday–Thursday only. Dry goods, including capsules and raw sea moss, may also be dispatched on Fridays. We do not dispatch on weekends or bank holidays. You’ll receive a tracking email once your order is dispatched. We pause all shipments from 21–31 December; orders placed during the closure are dispatched on the next working day in January.
My order hasn’t arrived. What should I do?
Track your order:
You can easily track your parcel using the Royal Mail tracking link provided in your dispatch email. If you haven’t received this yet, please check your spam or promotions folder.
Contact us:
If your order hasn’t arrived within 48 hours of your dispatch confirmation, please contact us with your order number and details. Our team will look into it promptly with Royal Mail and provide an update.
What if my item arrives damaged?
Email a photo and your order number. We’ll arrange a replacement or refund promptly.
Can I change or cancel my order?
If your order hasn’t yet been dispatched, we’ll do our best to update or cancel it — contact us as soon as possible.
Do you offer subscriptions or bundles?
Yes — save with bundles and subscriptions. Visit our collections for current offers.
What payment methods do you accept?
We accept all major debit/credit cards plus Apple Pay and Google Pay.
How should I store my order on arrival?
Refrigerate gel immediately on arrival and use clean utensils each time to maintain freshness.