Refund Policy
Order Issues: Please inspect your order upon delivery and promptly notify us if you encounter any damage, defects, or receive incorrect products. This allows us to investigate and resolve any issues swiftly.
Capsules Return Policy: Capsules can be returned within 14 days, provided they remain unopened with the seal intact.
Contact Responsibility: Customers are responsible for ensuring the accuracy of their delivery address and arranging for someone to accept the delivery. Missed deliveries are not the responsibility of the company. Please track your order once you receive a dispatch confirmation.
Claims Procedure: While we strive for flawless product delivery, unforeseen circumstances may arise. To claim a refund or free replacement, please email us the following details:
- Order number
- Tracking number
- Name
- Address
- Photo of the damaged or broken product We will process and dispatch the replacement item within 7 days.
Please note photos are required if you order arrives damaged. This ensures we can start a claim with Royal mail immediately.
Additional Inquiries: Feel free to contact us for any other queries regarding your order.
Thank you for your cooperation.
Pure Sea Moss UK