Payment Policy

Policy

Payment Information

Secure, straightforward checkout for UK customers.

Accepted Payment Methods

  • All major credit & debit cards (Visa, Mastercard, American Express)
  • Apple Pay (on compatible Apple devices)
  • Google Pay (on supported browsers/devices)
  • PayPal

All prices are shown in GBP (£) and include VAT where applicable.

Authorisation & Charges

  • Payments are securely processed at checkout. In some cases, your bank may show a temporary pre-authorisation that clears once the payment settles.
  • Your statement will typically show the charge from Pure Sea Moss UK Ltd (or the payment provider acting on our behalf).
  • If you pay with a non-GBP card, your bank may apply its own currency conversion rate and fees.

Security & Verification

Our checkout is protected by industry-standard encryption. Payments are handled by PCI DSS–compliant providers and may require 3D Secure / Strong Customer Authentication (SCA). For your protection, we may run additional anti-fraud checks or contact you to verify order details.

  • Ensure your billing address matches the address held by your card issuer (AVS checks may apply).
  • For PayPal or digital wallets, please confirm the delivery address inside your wallet before completing payment.

Receipts, Invoices & Refunds

  • You’ll receive an order confirmation email immediately and a dispatch confirmation with tracking once shipped.
  • Refunds (where eligible) are issued to the original payment method. Banks and PayPal typically take 3–10 business days to show the funds after we process a refund.
  • For returns, please review our Returns Policy. Shipping timelines are detailed in our Shipping Information.

Subscriptions

If you subscribe to recurring deliveries, your chosen payment method will be charged automatically on each renewal date. You can pause, change, or cancel anytime via Manage My Subscription.

Payment Troubleshooting

  • Check that your billing address, postcode, and CVC are correct.
  • Ensure 3D Secure/SCA prompts are approved in your banking app or via SMS.
  • Try another card or wallet, or contact your bank to authorise the transaction.
  • If issues persist, please email info@pureseamoss.co.uk with your order details.