Terms and Conditions

Policy

Terms & Conditions

Please read these Terms and Conditions carefully before using our website or purchasing any products from Pure Sea Moss UK Ltd.

1. Company Information

www.pureseamoss.co.uk is operated by Pure Sea Moss UK Ltd, a company registered in England and Wales. Throughout these Terms, the terms “we”, “us”, and “our” refer to Pure Sea Moss UK Ltd. By accessing this website and/or placing an order, you agree to be bound by the Terms outlined below.

2. Product Information

  • All products are made using 100% natural and organic sea moss and related ingredients.
  • Product descriptions, images, and other content are provided for informational purposes only and may differ slightly from the actual product due to natural variations.
  • We reserve the right to modify, update, or discontinue any product or ingredient without prior notice.
  • Images, logos, product names, and written content on this website are the intellectual property of Pure Sea Moss UK Ltd and its partners. They may not be copied, reproduced, or used without written permission.
  • Packaging and labelling may vary depending on supply and seasonal availability.

3. Orders & Payment

  • Orders must be placed directly through our website. Orders are subject to acceptance and availability.
  • Payment must be made in full at the time of ordering using our approved payment methods.
  • All prices shown on the website include VAT (where applicable).
  • Dispatch times are outlined on our Shipping Policy ↗. We aim to meet all delivery timeframes but cannot guarantee delivery dates due to factors outside our control.
  • We currently ship only within the United Kingdom. Orders shipped outside the UK (by special arrangement) may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

4. Returns, Refunds & Damaged Goods

  • We accept returns for items that are defective or damaged upon arrival. Please notify us within 14 days of receipt.
  • Refunds will be processed once returned items have been inspected. Refunds cover the original purchase price and standard shipping where applicable.
  • We cannot accept returns for opened, used, or perishable products due to hygiene and safety regulations.
  • Pure Sea Moss UK Ltd is not responsible for damage or loss that occurs after dispatch. All shipments are tracked; please ensure someone is available to receive your parcel.
  • Missed deliveries or incorrect shipping addresses are the customer’s responsibility. Refunds will not be issued in such cases.

5. Privacy & Data Protection

We collect and process customer information only as necessary to complete transactions, deliver products, and improve our services. Personal data is handled in accordance with our Privacy Policy ↗ and current UK data protection laws (UK GDPR and the Data Protection Act 2018).

6. Limitation of Liability

  • To the fullest extent permitted by law, Pure Sea Moss UK Ltd, its employees, suppliers, and affiliates shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of our products or website.
  • We do not guarantee that our website, information, or content will be error-free, uninterrupted, or free of viruses or other harmful components.
  • Use of our products is at the customer’s own discretion and risk. Please follow all usage and storage instructions provided.
  • We do not assume responsibility for third-party content, links, or services that may appear on or link from our website.

7. Intellectual Property & Content Usage

All materials on this website, including text, graphics, logos, product names, videos, and images, are owned or licensed by Pure Sea Moss UK Ltd. Any unauthorised use, reproduction, or distribution of this material is strictly prohibited and may result in legal action.

8. Indemnification

By using this website, you agree to indemnify, defend, and hold harmless Pure Sea Moss UK Ltd, its directors, employees, agents, and affiliates from any claim, demand, or damages arising out of your breach of these Terms or violation of any law or rights of a third party.

9. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Modifications to Terms

Pure Sea Moss UK Ltd reserves the right to update or amend these Terms and Conditions at any time without prior notice. The most current version will always be available on this page. It is the customer’s responsibility to review this page periodically for changes.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us via our Contact Page ↗.