Shipping policy

Dispatch times
Orders placed before 11am (UK time) on a working day are dispatched the next working day. Orders placed after 11am, or at the weekend or on a bank holiday, are treated as received on the next working day. Working days are Monday to Friday, excluding bank holidays.

Delivery
All orders are sent by Royal Mail Tracked 24, which usually arrives within 1–2 working days after dispatch. We don't control Royal Mail's delivery times, so these can vary. You'll receive a tracking number by email once your order has been dispatched.

Delivery charges
UK delivery is £3.99, or free on orders of £30 or more.

Where we ship
We currently ship within the United Kingdom only. We don't ship sea moss gels abroad because of delivery times. International delivery of capsules can sometimes be arranged; please email us first. Any customs fees or taxes are the customer's responsibility.

Address details
Please check your delivery address before placing your order and tell us about any errors straight away. We'll do our best to update it, but we can't make changes once an order has been posted. It is the customer's responsibility to make sure someone can receive the order, and we can't refund missed deliveries or orders sent to an incorrect address supplied at checkout.

Late or missing orders
If your order hasn't arrived within 3 working days of dispatch, email us at info@pureseamoss.co.uk and we'll help track it down.